HSBC Singapore: Negotiation, Presentation & Stakeholder Management

The Brief

HSBC Singapore was looking to upskill its Relationship Managers in Negotiation Skills, Presentation Skills, and Stakeholder Management. The participants were of mixed industry experience and had no previous training as a group in this area.

The Desired Learning Outcomes

The desired learning outcome was for the RMs to gain confidence in the way they interacted and negotiated with internal and external stakeholders.

The Program

We designed a bespoke two-day experience which brought the three elements together in a fast-paced program during which participants were split into teams to negotiate with each other in specially designed business-based case studies. We also used professional role players to take on the roles of internal and external stakeholders in what was designed to be a disruptive experience. Towards the end of the program, each team made presentations to the group as a whole.